Last updated: 21-07-2026

This Policy applies to consumer purchases placed with TYTAX FACTORY A.S. SZULTKA S.C. through our online store. It distinguishes the statutory right of withdrawal from rights relating to defective, damaged, incorrect, incomplete or non-conforming goods.

1. Contact Before Returning Large Equipment

Due to the size and weight of TYTAX equipment, we recommend contacting us before arranging return transport. The notification should include the order number and product name. In the case of a complaint, photographs, recordings, serial numbers and information about the packaging or delivery may also be helpful.

When exercising the statutory right of withdrawal, the consumer does not have to provide a reason or submit photographs. Prior contact nevertheless makes it possible to confirm the correct return address, pallet and packaging preparation, carrier requirements and the available options for arranging collection.

Failure to request operational instructions does not deprive the consumer of the statutory right of withdrawal or rights relating to a lack of conformity of the goods with the contract. The consumer should, however, secure the goods appropriately and select transport suitable for their size, weight and nature.

2. Statutory Right of Withdrawal

A consumer who has concluded a distance contract may, as a general rule, withdraw from it without giving any reason within 14 days.

In the case of a single delivery of goods, the period generally begins on the day on which the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of the goods. Special rules for calculating the period may apply to orders covering multiple goods or delivery in several lots.

To exercise the right of withdrawal, the consumer should submit an unequivocal statement of the decision before the deadline expires. The consumer may use the model form in section 12, but this is not mandatory.

The statement may be submitted through the contact form available in the store or sent by post to:

TYTAX FACTORY A.S. SZULTKA S.C.
Wojska Polskiego 31
89-632 Brusy, Poland

When a statement is submitted through the contact form, we will send confirmation of its receipt on a durable medium, for example by email.

3. Return of Goods Following Withdrawal

After submitting the statement of withdrawal, the consumer should return or hand over the goods without undue delay and no later than 14 days from the date of withdrawal, unless we have offered to collect them. The deadline is met if the goods are sent before the 14-day period expires.

Return address:

TYTAX FACTORY A.S. SZULTKA S.C.
Wojska Polskiego 31
89-632 Brusy, Poland

A freight shipment should not be dispatched without prior confirmation of the receiving instructions, delivery hours and the carrier and warehouse requirements.

The goods must be packed and secured appropriately for their size, weight and the selected method of transport. Use of the original packaging is recommended where it is available, but it is not a condition for exercising the statutory right of withdrawal.

4. Cost and Arrangement of Return Transport Following Withdrawal

When withdrawing from the contract for reasons other than a defect, damage, incorrectness, incompleteness or lack of conformity of the goods with the contract, the consumer bears the direct cost of returning the goods.

For goods which, because of their nature, cannot normally be returned by post, the estimated maximum cost of standard return transport is 1.15 × the original delivery cost stated in the order, meaning 115% of that cost.

Example: if the original delivery cost was EUR 400, the estimated maximum cost of standard return transport is approximately EUR 460.

The estimate applies to the return of goods from the original delivery address, properly packed and secured in accordance with the instructions provided by TYTAX, using standard collection and transport conditions.

The consumer may independently select an appropriate carrier and directly pay the transport cost agreed with that carrier.

At the consumer’s request, TYTAX may also obtain an individual quotation from a carrier and assist in arranging collection. Before ordering the transport, we will present the consumer with the price and the basic terms of the service. The transport will be ordered only after the consumer expressly accepts them. The consumer bears the carrier’s cost and pays it in accordance with the payment instructions provided.

If, because of packaging that is improper, excessively bulky or inconsistent with the instructions provided, standard transport cannot be arranged on the above terms, we will present the consumer with a separate quotation before ordering the service. The consumer may decline it and independently select another carrier.

The above rules do not apply to the return of goods for whose defect, damage, incorrectness, incompleteness or lack of conformity with the contract the seller is responsible. In such a case, the seller bears the costs to the extent required by applicable law.

5. Condition of Returned Goods and Diminished Value

The consumer may inspect the goods to the extent necessary to establish their nature, characteristics and functioning, in a manner similar to what would be possible in a physical store.

The consumer may be liable for any diminished value of the goods resulting from handling them beyond what is necessary for such an inspection. Any reduction in the amount refunded must correspond to an actual and demonstrable loss in value and will be explained to the consumer.

The statutory right of withdrawal cannot be refused solely because the packaging has been opened or the original packaging is unavailable. Inadequate protection of the goods that causes avoidable damage during return transport may, however, affect their value and the amount refunded to the extent permitted by law.

6. Refund Following Withdrawal

We will refund the consumer the payments received for the goods covered by the withdrawal, including the cost of the least expensive standard delivery method offered at the time of purchase, without undue delay and no later than 14 days from the date on which we receive the statement of withdrawal.

Unless we have offered to collect the goods ourselves, we may withhold the refund until we receive the goods back or until the consumer provides proof that they have been sent back, whichever occurs first.

The refund will be made using the same payment method that was used for the original transaction, unless the consumer expressly agrees to another method that does not involve any additional costs for the consumer.

We do not refund the additional cost resulting from the consumer’s choice of a delivery method more expensive than the least expensive standard delivery method offered at the time of purchase, unless mandatory law provides otherwise.

7. Exceptions to the Right of Withdrawal

The right of withdrawal may be excluded only in cases expressly provided for by applicable law, including in relation to goods made to the consumer’s specifications or intended to meet the consumer’s individualised needs.

The mere fact that a standard product is manufactured or prepared only after an order is placed does not automatically mean that the right of withdrawal is excluded.

TYTAX may rely on an exception only when the specific product and the extent of its customisation genuinely meet the legal requirements and the consumer was clearly informed of this before the contract was concluded.

8. Damaged, Incorrect, Incomplete or Non-Conforming Goods

If the goods arrive damaged, incorrect, incomplete or otherwise not in conformity with the contract, the consumer should contact us so that we can investigate the matter and provide the appropriate remedy.

We may request photographs, recordings, serial numbers, information about the packaging or a carrier’s report where this is reasonably necessary to examine the matter. This does not shift the burden of proof to the consumer beyond the extent permitted by applicable law.

If the seller is responsible for the lack of conformity, repair, replacement, collection, return transport, a price reduction or a refund will be provided at no cost to the consumer to the extent required by law.

A request to report visible transport damage within 7 days is intended solely to facilitate proceedings with the carrier. It does not shorten the statutory periods for pursuing claims or the seller’s liability period.

9. Statutory Liability for Conformity of Goods and Commercial Guarantee

Consumers in the European Union generally benefit from at least two years of statutory protection in the case of defective or non-conforming goods, subject to the applicable national laws, which may provide for a longer period or additional rights.

The seller is responsible for providing the statutory remedies.

The separate TYTAX Warranty Policy describes the commercial guarantee. It does not replace, limit or reduce the consumer’s statutory rights.

10. Cancellation of an Order Before Dispatch

If a customer wishes to cancel an order before dispatch, the customer should contact us without delay. If the order has not yet been accepted for processing or dispatched, we will cancel it where possible.

If the order has already been dispatched, the statutory withdrawal procedure may apply. This section does not limit any mandatory consumer rights.

11. Purchases Related to Business Activity

This Policy primarily describes consumer rights. Separate B2B terms may apply to purchases related to business activity.

If applicable law grants certain consumer rights to a natural person making a purchase related to business activity, this Policy does not limit those rights.

12. Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract. Use of this form is not mandatory.

Addressee: TYTAX FACTORY A.S. SZULTKA S.C., Wojska Polskiego 31, 89-632 Brusy, Poland

I/We hereby give notice that I/we withdraw from the contract of sale of the following goods:

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Order number:

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Date ordered / date received:

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Name of consumer:

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Address of consumer:

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Signature of consumer — only if this form is submitted on paper:

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Date:

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