Last updated: 21 July 2026

These Terms of Service set out the rules for using the online store operated at tytax.eu, placing orders, entering into sales contracts, and using related online services (collectively, the “Services”).

These Terms of Service should be read together with the Privacy Policy, cookie preference settings, Delivery Policy, Withdrawal, Returns and Refund Policy, and Commercial Guarantee Policy. Mandatory consumer rights remain unaffected.

1. Identity and contact details of the Seller

Seller: Alina and Stanisław Szultka, jointly conducting business in the form of a Polish civil-law partnership under the name TYTAX FACTORY A.S. SZULTKA S.C.

Address: Wojska Polskiego 31, 89-632 Brusy, Poland

REGON statistical number: 092359117

Polish tax identification number (NIP): 5551783153

EU VAT number: PL5551783153

Store address: tytax.eu

Sales and delivery area: Member States of the European Union for which delivery is available in the Store and indicated during checkout.

The Seller’s details displayed when an order is placed, in the order confirmation, and on the sales document should correspond to the details stated above.

2. Customer, Consumer, account, and accuracy of information

A Customer is a natural person, legal person, or organisational entity with legal capacity that uses the Store or enters into a contract with the Seller.

A Consumer is a natural person who enters into a legal transaction with the Seller that is not directly related to that person’s business or professional activity. To the extent provided by Polish law, certain consumer rights also apply to a natural person entering into a contract directly related to that person’s business activity where the contract is not of a professional nature for that person.

A Customer may use the Services only if the Customer has the legal capacity required to enter into the relevant contract. When creating an account and placing an order, the Customer must provide accurate, complete, and up-to-date information.

The Customer should protect their login credentials. Any suspected unauthorised access to an account must be reported to the Seller without undue delay.

3. Products and product information

The Seller exercises due care to present product characteristics accurately, including dimensions, finish, included components, specifications, and compatibility.

Images may differ slightly from the actual appearance of a product due to screen settings, lighting, manufacturing tolerances, or product updates. This does not limit the Customer’s rights where the goods do not conform to the contract.

Information about product availability does not guarantee availability until the Seller accepts the order.

Safety, assembly, and use instructions, load limits, and product-specific warnings form part of the information provided to the Customer with the product or before its use.

4. Orders and conclusion of the contract

Products displayed in the Store constitute an invitation to place orders.

Before placing an order, the Customer may review and correct the order details. An order is placed by using a button or function that clearly indicates that the order entails an obligation to pay.

Placing an order constitutes an offer to enter into a sales contract for the products in the cart. After receiving the order, the Seller sends an electronic confirmation of receipt.

The sales contract is concluded when the Seller sends confirmation that the order has been accepted for fulfilment or sends a shipping confirmation, whichever occurs first, unless mandatory law provides otherwise.

Before accepting an order, the Seller may refuse to fulfil it for a justified reason, including product unavailability, an obvious pricing or description error, inability to deliver to the specified address, failure to authorise payment, or a reasonable suspicion of fraud or a security risk.

If payment has been collected and the order is not accepted, the relevant amount will be refunded without undue delay.

5. Prices, VAT, payments, and promotions

Product prices and the total amount payable, including applicable taxes and delivery charges, are displayed before the order is placed. Any additional charge requires the Customer’s express consent.

Available payment methods are indicated during checkout. Payments may be processed by third-party payment service providers in accordance with their terms and privacy policies.

Promotions may be subject to additional terms. Where promotional information constitutes an announcement of a price reduction, the Seller also provides the lowest price applicable during the period required by applicable law.

The price of an accepted order will not be changed unless required by law or expressly agreed to by the Customer.

6. Delivery

Delivery countries, restrictions, service types, estimated delivery times, and charges are described in the Delivery Policy and indicated during checkout.

Unless another period has been agreed, the goods will be delivered without undue delay and no later than 30 days after the contract is concluded.

The risk of accidental loss of or damage to the goods passes to the Consumer when the Consumer, or a third party indicated by the Consumer other than the carrier, takes physical possession of the goods. A different rule may apply where the Consumer independently selected a carrier that was not offered by the Seller.

Large fitness equipment may be subject to freight delivery rules, access requirements for the delivery location, appointment scheduling, and limitations concerning unloading, carrying the goods inside, or assembly. Details are set out in the Delivery Policy and during the ordering process.

7. Right of withdrawal, return of goods, and refunds

As a general rule, a Consumer who has entered into a distance contract has the right to withdraw from it without giving any reason within 14 days. In the case of a contract for the sale of a single item, the period begins on the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes possession of the goods.

The detailed procedure, calculation of the period, statutory exceptions, information about return costs, model withdrawal form, and refund rules are set out in the Withdrawal, Returns and Refund Policy.

Where, due to their nature, the goods cannot normally be returned by post, information about the direct cost of returning them, or a reasonable estimate of that cost, should be provided before the contract is concluded.

The right of withdrawal does not limit rights relating to a lack of conformity of the goods with the contract, damaged goods, or any other improper performance of the contract.

8. Lack of conformity of goods with the contract and commercial guarantee

The Seller is liable to the Consumer for any lack of conformity of the goods with the contract in accordance with mandatory law.

Under Polish law, the Seller is liable for a lack of conformity of the goods with the contract that existed when the goods were delivered and became apparent within two years from that time, unless applicable law provides for a longer period.

Depending on the conditions laid down by law, the Consumer may request repair or replacement and, in specified cases, may also request a price reduction or withdraw from the contract. A complaint will be handled within the period required by law.

A commercial guarantee, if provided, constitutes an additional obligation of the guarantor. It does not replace or limit the Consumer’s statutory rights against the Seller.

9. Safety and use of fitness equipment

Strength training and the use of fitness equipment involve a risk of injury. Before assembling and using a product, all instructions, markings, load limits, and safety warnings must be read and followed.

Before each use, the equipment should be checked for correct assembly, stability, wear, loose parts, damage, and other potentially dangerous conditions. Equipment that appears damaged, incomplete, unstable, or incorrectly assembled must not be used.

The equipment must be used for its intended purpose and in an appropriate environment. Where appropriate, advice should be sought from a doctor or another qualified professional before beginning an exercise programme.

This section does not exclude or limit any liability that cannot lawfully be excluded or limited.

10. Intellectual property

The Services and their content, including trademarks, designs, texts, photographs, videos, software, and website layout, are owned by the Seller, its affiliates, or licensors and are protected by applicable laws.

The Services may be used for personal and non-commercial purposes. Reproduction, distribution, automated downloading, commercial use, or creation of derivative works from protected content is prohibited unless there is a legal basis for doing so or the prior consent of the relevant rights holder has been obtained.

11. Reviews, photographs, and other user content

By submitting reviews, photographs, videos, comments, or other content, the user confirms that they hold the required rights and permissions and that the content is lawful and truthful.

The user grants the Seller a non-exclusive, royalty-free licence to use the submitted content to the extent necessary to operate, present, and promote TYTAX’s business, including recording, reproducing, making publicly available, displaying, and technically adapting the content to the format used. The licence is granted worldwide and for the period during which the content is used for the above purposes, subject to applicable personal data protection and personality rights laws.

The Seller may moderate or remove content that is unlawful, misleading, offensive, infringes third-party rights, is dangerous, or is unrelated to the subject matter, in accordance with applicable law.

12. Third-party services and links

The Services may use solutions provided by third parties or contain links to their services, including Shopify, payment service providers, logistics partners, analytics providers, and social media services. Those parties may apply their own terms and privacy policies.

The Seller is not responsible for third-party websites over which it has no control. This does not limit the Seller’s liability for entities or services for which the Seller is responsible under applicable law.

13. Privacy, cookies, analytics, and security

Personal data is processed in accordance with the Privacy Policy. Preferences concerning cookies and similar technologies may be managed through the cookie preference mechanism available in the Store.

Analytics and advertising technologies are used in accordance with applicable consent and data protection requirements. Measures that are strictly necessary for the operation and security of the Store and for fraud prevention may operate to the extent permitted by law.

14. Prohibited use and automated access

It is prohibited to use the Services unlawfully, introduce malicious software, interfere with security measures, impersonate another person, abuse payment systems, infringe intellectual property or privacy rights, or collect data without a legal basis.

Automated access, scraping, crawling, or interactions performed by agents may be restricted where they create risks to security, performance, intellectual property, privacy, or fraud prevention. This section does not prohibit activities that cannot lawfully be restricted.

15. Availability, corrections, and changes to the Services

The Seller may maintain, update, temporarily suspend, or discontinue parts of the Services for operational, security, or legal reasons. This does not affect rights acquired under contracts already concluded.

The Seller may correct obvious errors and update information. If a correction materially affects an accepted order, the Seller will contact the Customer and provide the remedies required by law.

16. Liability

The Seller is liable for non-performance or improper performance of a contract and for any lack of conformity of the goods with the contract in accordance with applicable law.

Nothing in these Terms of Service excludes or limits the Seller’s liability to the extent that such exclusion or limitation is not permitted, and in particular nothing limits the Consumer’s mandatory rights.

Separate B2B terms may apply to contracts entered into by Customers for professional or business purposes, without prejudice to rights granted by law to natural persons entering into non-professional contracts connected with their business activity.

17. Suspension and termination of access

A user may stop using the Services at any time.

The Seller may suspend access to an account or particular functions where this is reasonably necessary to address a security risk, prevent unlawful use, remedy a material breach of these Terms of Service, or protect users or systems.

Suspension or termination of access to the website does not affect contracts already concluded, rights already acquired, statutory remedies, or obligations which by their nature continue to apply.

18. Governing law and dispute resolution

These Terms of Service and contracts entered into through the Store are governed by the law of the Republic of Poland. The choice of Polish law does not deprive the Consumer of protection granted by mandatory provisions of the law of the country of the Consumer’s habitual residence.

Disputes are resolved by the courts having jurisdiction under generally applicable laws, including the relevant European Union rules on jurisdiction in consumer matters. Where provided by law, the Consumer may also bring proceedings before the courts of the place where the Consumer is domiciled.

After the complaints procedure has been exhausted, the Consumer may use out-of-court complaint and redress procedures where an appropriate alternative dispute resolution entity for consumer disputes (ADR entity) is available for the relevant type of dispute.

Information about ADR entities competent for traders established in Poland is available in the register of authorised entities maintained by the President of the Polish Office of Competition and Consumer Protection. Information about ADR entities operating in Member States of the European Union and the European Economic Area is also available through the European Union Consumer Redress portal.

If the Consumer’s complaint is not accepted, the Seller will provide the Consumer, on paper or another durable medium, with information about the ADR entity competent for the dispute and will state whether the Seller agrees to participate in proceedings before that entity, in accordance with applicable law.

In the event of a cross-border dispute, the Consumer may seek free assistance from the European Consumer Centre operating in the country where the Consumer resides and belonging to the ECC-Net network.

The use of an out-of-court dispute resolution procedure is voluntary unless mandatory law requires the Seller to participate in a particular procedure. ADR proceedings do not restrict the Consumer’s right to pursue claims before a court having jurisdiction.

19. Changes to these Terms of Service

The Seller may update these Terms of Service for important legal, technical, organisational, or Service-related reasons. Changes apply to future use of the Services and future purchases.

An order is governed by the version of these Terms of Service made available to the Customer when the order was placed, unless a change is required by mandatory law or individually agreed with the Customer.

The Seller will provide notice of material changes to these Terms of Service to the extent and in the manner required by law.